Refund & Cancellation Policy
This Refund & Cancellation Policy explains the terms under which refunds, cancellations, and service discontinuations are handled by Ascend Business Advisory. As we provide professional and compliance-related services, this policy is designed to ensure transparency and fairness for both parties.
1. Nature of Services
Ascend Business Advisory provides professional services including business registration, taxation, accounting, and compliance support. These services involve administrative effort, documentation review, and interaction with government systems.
Due to the nature of such services, once initiated, they cannot be reversed or returned like physical goods.
2. Cancellation Before Service Initiation
Clients may request cancellation of a service before the service has been initiated. If the cancellation request is approved prior to initiation, a refund may be processed after deducting applicable administrative or payment gateway charges.
Cancellation requests must be submitted in writing via email.
3. Cancellation After Service Initiation
Once service initiation has commenced, cancellation requests will not be eligible for refunds. This includes cases where document collection, application preparation, or submission to government authorities has begun.
4. Non-Refundable Services
Certain services are strictly non-refundable once initiated. This includes, but is not limited to:
• Government filing fees
• Statutory payments
• Third-party charges
• Professional consultation services already rendered
5. Delays and External Dependencies
Ascend Business Advisory shall not be responsible for delays caused by government departments, third-party platforms, or external authorities.
Delays arising from such factors do not qualify for refunds.
6. Incorrect or Incomplete Information
If delays or rejections occur due to incorrect, incomplete, or misleading information provided by the client, refunds will not be applicable.
Clients are responsible for ensuring accuracy and completeness of submitted documents.
7. Duplicate or Excess Payments
In the event of duplicate or excess payments, the additional amount may be refunded after verification, subject to processing time and payment gateway policies.
8. Refund Processing Timeline
Approved refunds, where applicable, are processed within 7–10 working days from the date of approval.
Refunds are issued through the original payment method unless otherwise specified.
9. Right to Refuse Refunds
Ascend Business Advisory reserves the right to refuse refund requests that do not meet the conditions outlined in this policy or where misuse or abuse of services is identified.
10. Policy Changes
This Refund & Cancellation Policy may be updated periodically. Changes will be effective upon posting on this page.
11.Contact for Refund Requests
All refund or cancellation requests must be submitted to:
Ascend Business Advisory
Email: connect@ascendba.co.in
Phone: +91 7715981513, +91 7715981513